FAQs
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, we’ve answered some of the most common questions about Retro Digital and our products. If you don’t find what you’re looking for, feel free to contact us through our Contact Us page, and we’ll be happy to assist you.
General Questions
1. What is Retro Digital? Retro Digital is a brand dedicated to blending vintage-inspired technology with modern functionality. Our products, like our signature camcorders, are designed to bring back nostalgic vibes while making it easy and fun to create content.
2. Where are you located? We are an online-based company, but we ship worldwide. Our support team operates remotely to assist you wherever you are.
3. How can I contact customer support? You can reach out to us via the contact form on our Contact Us page. We’re available during business hours and aim to respond within 15 minutes.
Orders and Shipping
1. How long does shipping take? Shipping times vary depending on your location. Once your order is processed, you’ll receive a confirmation email with estimated delivery times and tracking details.
2. Can I track my order? Yes, once your order is shipped, you’ll receive a tracking link via email so you can follow your shipment in real-time.
3. Do you ship internationally? Yes, we ship to most countries worldwide. Shipping costs and delivery times will vary based on your location.
4. What if my order arrives damaged? If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We’ll work quickly to resolve the issue.
Product Questions
1. What features do your camcorders offer? Our camcorders are designed with a 16MP CMOS sensor, Full HD resolution, 16x optical zoom, and built-in microphones and speakers for high-quality audio and visuals. Check out our product pages for full details.
2. Can I use my camcorder with an SD card? Yes, our camcorders support SD/SDHC cards up to 32GB for ample storage of videos and photos.
3. Do your camcorders have a warranty? Yes, all Retro Digital camcorders come with a one-year limited warranty. For details, visit our Warranty Policy page.
Returns and Refunds
1. What is your return policy? We offer a 30-day return policy for unused products in their original packaging. Visit our Return Policy page for full terms and conditions.
2. How do I request a refund? If you’d like to request a refund, please contact us with your order details. Our team will guide you through the process.
3. How long does it take to process a refund? Refunds are typically processed within 5-7 business days after we receive the returned product.
Thank you for choosing Retro Digital! If you have any other questions, don’t hesitate to reach out—we’re here to help.